COVID-19 UPDATE: We are OPEN. We have implemented a number of changes to protect both our customers and colleagues. We now offer contactless delivery, and all are thoroughly sanitised before handover.

Call Center

Due to increase in competitiveness in providing Customer Care, it has become essential to deliver finest customer service with the use of Omnichannel for flourishing sales. Now the most inevitable part of the customer service is the use of call centers with customers keeping lines busy for queries as sustenance for businesses. Here hourly solution is the provider of unconventional and state of the art Call Center Solution. Lead attendant is the provider of contemporary solutions by incorporating software applications for best provision of call center solution.

1- Call Center – Telephony Features

a. Inbound Calls
b. Outbound Calls
c. Automatic Call Distribution
d. Real Time Call Data Record
e. Call Recordings
f. Voice Mails
g. Call Forwarding
h. Wall Board
i. Super Agent Panel
j. Live Call Monitoring
k. Call Whispering
l. Three Way Conference
m. IVR
n. Auto Dialer
o. Time Group

2- Call Center – Web Portal

a. Agent Management
b. Leads Management
c. CTI Popup
d. Auto Dialer
e. IVR Campaign
f. Call Backs
g. Campaign Management
h. Sales Rep Management
i. Reports