1- Call Center – Telephony Features
a. Inbound Calls
b. Outbound Calls
c. Automatic Call Distribution
d. Real Time Call Data Record
e. Call Recordings
f. Voice Mails
g. Call Forwarding
h. Wall Board
i. Super Agent Panel
j. Live Call Monitoring
k. Call Whispering
l. Three Way Conference
m. IVR
n. Auto Dialer
o. Time Group
2- Call Center – Web Portal
a. Agent Management
b. Leads Management
c. CTI Popup
d. Auto Dialer
e. IVR Campaign
f. Call Backs
g. Campaign Management
h. Sales Rep Management
i. Reports